COVID-19 – Open for business, with a few changes to the ‘usual’

by NAV


With the only constant in the world right now being rapid change, the Management team at NAV would like to take a moment to reassure you that our business is committed to servicing your orders.

We’ve been monitoring the COVID-19 situation for the past few months and that’s given us the foresight to maximise our stock holding levels, putting us in a great position to maintain our service for you.

Of course, there will be a few changes to the way we do business in the current climate, just as there is in every Australian household right now. We’re all taking the necessary precautions to protect the health and wellbeing of those closest to us – our NAV team and our clients, current and future.

We know you’re hearing from a lot of businesses about changes at present, so we’ll keep this to the point.

 

What’s changing?

Internally, Management has made the decision to keep all specification and trade representatives off the road until further notice.

A safe work environment is the only kind of work environment we want our staff and customers to be in, so we’re temporarily halting customer and supplier visits to our head office and showroom until further notice, too.

If you believe your visit to our showroom is critical, please contact us and we’ll work with you to support your needs.

Management will review these changes and determine the best next steps.

 

What we’re doing to continue our service to you 

Keep emailing us. Keep calling us. We’re here working to supply premium products to you.

If you have sample requests – let us know. We can post them to you. If they’re urgent, we can arrange express postage with you.

Our merchandising team are continuing to stock merchandising folders and our sales team are here processing orders via email, as usual.

In the warehouse, the team continues to pack and deliver on the following items; edging orders, and board orders for Navurban™, Enviorven™ veneers, Navlam Sandblasted™, Navcore™ laminate and veneers.

We’ve also upped the ante on rigorous hygiene rules around our office and warehouse, and are issuing adequate personal protective equipment and an endless supply of sanitisers and cleaning products.

We will continue to monitor COVID-19 developments and follow advice from the Australian Government and the World Health Organisation.

Together, we will come out the other side of this pandemic, but until then, our team is ready to hear from you (especially in a time of such social distancing).

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